Effective Date: 14th Nov 2025

Welcome to Khannur Basket – your trusted source for authentic North Karnataka products.

We take utmost care in preparing, packing, and delivering your orders. However, if something isn’t right, our return and refund policy ensures a fair and transparent resolution.

1. General Policy

• We accept returns or refunds only when:
• The item received is incorrect, damaged, spoiled, or leaking.
• You report the issue within 24 hours of delivery.
• The product is unused, unopened, and in original packaging.

Please share photos of the item and package when you contact us — this helps us resolve the issue faster.

2. Category-Wise Return Rules

Vegetables & Fresh Produce

• Non-returnable once accepted, unless damaged or spoiled at delivery.
• Issues must be reported within 12 hours of receiving your order.

Food Grains, Pulses & Oil Seeds

• Returns accepted if infested, expired, or incorrect product is received.
• Report within 48 hours of delivery.
• Must remain unopened and untampered.

Cooking Oils & Ghee

• Returns allowed only if leaking, damaged, or wrong item is sent.
• The seal must be intact and product unused.

Pickles, Chutneys & Masalas

• These are homemade perishable items.
• Returns accepted only if damaged, leaking, or wrong product received.
• Report within 24 hours of delivery.

3. Refund Policy

• You are eligible for a refund if:
• The item is out of stock and cannot be delivered.
• Your return is approved after verification.
• Your order was cancelled before dispatch.

Refund Timeline:

• Processed within 5–7 business days after approval.
• Credited to your original payment method (UPI, card, or bank account).
• For Cash on Delivery (COD), we’ll request your bank details for refund transfer.

4. Replacement Policy

• We’ll replace eligible items at no extra cost if:
• The product was delivered damaged or incorrect.
• The replacement item is in stock.
• If a replacement is not available, a full refund will be issued.

5. Order Cancellation

• Orders can be cancelled within 2 hours of placing them.
• Once your order is packed or shipped, it cannot be cancelled.
• Prepaid order cancellations before dispatch receive a full refund.

6. Non-Returnable Items

• For hygiene and food safety, we cannot accept returns for:
• Fresh vegetables and fruits (unless spoiled at delivery).
• Opened or used food items.

Discounted, clearance, or custom orders.

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7. Contact Us

Need help? We’re here to assist you.

📍 Khannur North Karnataka Basket

57th Cross, 3rd Block, Rajajinagar, Bengaluru – 560010

📞 ‪+91 9611118922‬ | ‪+91 9513077888‬

📧 support@khannurbasket.com

🌐 www.khannurbasket.com